Privacy Policy
Your privacy is important to us
Last Updated: 6/14/2025
This Privacy Policy describes how Canadian Casino Hotel Resort ("we," "our," or "us") collects, uses, and protects your personal information when you use our website and services.
1. Information We Collect
Information You Provide
- Contact information (name, email address, phone number)
- Account information when you create an account
- Reviews and ratings you submit
- Communication preferences
- Customer service inquiries
Information Automatically Collected
- Device information (IP address, browser type, operating system)
- Usage information (pages visited, time spent, clicks)
- Location information (general geographic location)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our services
- Process and respond to your inquiries
- Send you important updates and notifications
- Personalize your experience on our platform
- Analyze usage patterns and improve our website
- Prevent fraud and ensure security
- Comply with legal obligations
3. How We Share Your Information
We may share your information in the following circumstances:
With Service Providers
We work with third-party service providers who assist us in operating our platform, including hosting, analytics, customer service, and marketing services.
With Business Partners
We may share information with hotel and booking partners to facilitate reservations and provide you with relevant offers.
For Legal Reasons
We may disclose information if required by law, court order, or government request, or to protect our rights and the safety of our users.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and provide personalized content. You can control cookie settings through your browser preferences.
Types of Cookies We Use:
- Essential Cookies: Required for basic site functionality
- Analytics Cookies: Help us understand how you use our site
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal information
- Opt-out of marketing communications
- Data portability
- Object to processing
To exercise these rights, please contact us using the information provided below.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.
9. Children's Privacy
Our services are not intended for individuals under the age of 19 (or the legal gambling age in your jurisdiction). We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: privacy@canadiancasinohotelresort.com
Phone: 1-800-CASINO-1 (1-800-227-4661)
Address:
Canadian Casino Hotel Resort
Privacy Officer
123 Casino Boulevard
Toronto, ON M5V 3A8
Canada
Responsible Gaming Notice
We are committed to promoting responsible gaming. If you or someone you know has a gambling problem, please seek help. Contact the Canadian Problem Gambling Helpline at 1-888-795-6111 or visit responsiblegambling.org for resources and support.